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Trust and service readiness

Verifiable controls, not marketing claims.

Here's what the platform protects, and how it behaves when something goes wrong.

Verified before they're public

A teacher's profile only goes live after we check their identity, credentials, and signed agreements.

Private materials, scanned first

Anything you upload is checked for malware before it's shared, and every download is logged.

A safe built-in classroom

Lessons happen in our own classroom, single-use access only, with no recording in this release and a clear way to report a problem.

Human-reviewed matches

A real person on our team reviews every proposed teacher before you see it — never an automated match alone.

No fabricated results

If a required service is down, that feature simply pauses with a clear message — we never fake a payment, scan, or verification result.

Nothing charged twice

Every sensitive action is recorded and traceable, so a retried request or a mistake can always be reviewed and put right.

Launch scope

What is live now, and what still waits for approval.

This separates pilot readiness from full commercial launch readiness.

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Free school practiceLive

Available now for learners aged 16-18, without teacher messaging or live classrooms.

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Adult university requestsLive

Adults can submit precise requests, and operations reviews them before proposing any teacher.

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Public teacher profilesLive

5 real public teacher profiles live now; no fabricated profiles fill the directory.

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Secure paymentsGated

Intentionally deferred until Stripe review, commercial terms, and live exercises are complete.

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Under-18 tutoringGated

Not available yet; waiting on legal review, guardian linkage, and enhanced background checks.

Technical security details

Provider details, secrets, and internal system status remain available only to authorized operators.

Private learning materials

Files upload directly into quarantine, are malware-scanned, and are released only after a clean result. Every download is authorized and audited.

Controlled teacher approval

Teacher profiles are not published until identity, credentials, agreements, and eligibility checks have passed operational review. Two-step verification is recommended for teachers and required for administrators.

Protected live lessons

Classroom access uses short-lived participant tokens, attendance events, explicit reporting controls, and no lesson recording in the initial release.

Fail-safe provider handling

Protected features stop with a clear error when a required provider is unavailable. The platform never fabricates payment, scanning, or verification results.

Idempotent request handling

Payments, checkout retries, and webhook deliveries are keyed to idempotency identifiers, so a repeated or duplicated request cannot double-charge a learner or double-record an event.

Full audit logging

Every sensitive action — teacher approvals, booking changes, refunds, incident handling — is written to an append-only audit log with the actor, before and after state, and a timestamp.

Current status: pilot configuration present. This status confirms that required configuration is present; it does not claim that every provider has passed a live transaction. Operational readiness is granted only after a successful exercise is recorded for every critical journey.

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