Cancellation, Rescheduling and Refund Policy

Before public checkout is activated, there are no site-collected learner charges to refund. Once payments are activated, a paid booking is refundable or movable only under the final commercial terms shown at checkout and any mandatory consumer rights in the learner's jurisdiction.

A booking is not confirmed until the teacher accepts and SubjectScout confirms it. Learners and teachers must use the in-platform cancellation, rescheduling, no-show and report controls so the audit trail remains complete.

The launch policy target is simple: do not charge before teacher acceptance; do not double-charge retries; preserve paid booking state when rescheduling; and escalate disputed, failed, duplicate or stale payments to operations before funds are treated as final.