Business
People, motivation and organisation
- 1.
Fictional case: a designer receives more responsibility for complete projects rather than more repetitive tasks. Explain job enrichment rather than job enlargement.
[3 marks] · no calculator - 2.
Fictional case: 18 employees leave a firm during a year and its average workforce is 150. Calculate annual labour turnover using leavers divided by average workforce and interpret what the measure represents.
[2 marks] - 3.
Fictional case: a call centre pays staff only per completed call. Analyse how this could affect effort and service quality.
[4 marks] · no calculator - 4.
Fictional case: a retailer removes middle managers and widens store managers' spans of control. Analyse one benefit and one risk for communication and supervision.
[4 marks] · no calculator - 5.
Fictional case: a software firm offers remote working to retain staff, but junior employees report difficulty learning from colleagues. Evaluate a fully remote policy.
[4 marks] · no calculator - 6.
Fictional case: a safety-critical plant proposes participative leadership for every decision, including emergency shutdowns. Evaluate that proposal.
[4 marks] · no calculator
Marking points are indicative, not an official mark scheme. Accept equivalent valid methods and supported interpretations that address the task; award each mark once without requiring the model wording.